Aeotter – Terms of Service

Last updated: 11 November 2026
Jurisdiction: New South Wales, Australia

1. About these Terms

These Terms of Service (Terms) govern your access to and use of Aeotter, including its website, software, subscriptions, artificial intelligence monitoring tools, website analysis tools, reports and related services.

Aeotter is operated by Arclume Digital, a sole trader business based in Sydney, NSW, Australia. Email: hello@aeotter.com.

In these Terms, references to "Aeotter", "we", "us" or "our" mean Arclume Digital as the operator of Aeotter.

References to "you" or "your" mean the individual or organisation accessing or using Aeotter.

By registering an account, accessing a free assessment, purchasing a subscription or otherwise using Aeotter, you agree to these Terms.

If you are accepting these Terms on behalf of a company, partnership or other organisation, you warrant that you have authority to bind that organisation.

If you do not agree to these Terms, you must not use Aeotter.

2. Definitions

For the purposes of these Terms:

• Account means your registered Aeotter user account.
• AI Engines means third-party artificial intelligence platforms, language models, search engines and related services that generate, retrieve or present information.
• Customer Content means information, website addresses, business descriptions, materials, data and other content submitted or provided by you.
• Customer Data means data collected, generated or stored in connection with your use of Aeotter, including account information, monitoring results and reports.
• Services means the Aeotter software platform and all associated functionality made available under your subscription or otherwise.
• Subscription means a paid plan granting access to specified Aeotter features and usage allowances.
• Website means the Aeotter website and associated online services.

3. Description of the Services

Aeotter is a software-as-a-service (SaaS) platform designed to help businesses understand and improve their visibility across artificial intelligence search and recommendation platforms.

Depending on your subscription and available functionality, Aeotter may provide:

• Monitoring of how AI engines respond to questions relating to your business.
• Identification of whether your business is mentioned or recommended.
• Identification of competing businesses appearing in AI-generated responses.
• AI visibility monitoring and scoring.
• Public website scanning and technical assessments.
• Website content and optimisation recommendations.
• Search visibility insights.
• AI agent functionality and automated analysis.
• Reports, dashboards and historical monitoring information.

The functionality available to you depends on your selected subscription.

Aeotter provides recommendations and analytical information. It does not make changes to your website, hosting environment, domain configuration or business systems unless you separately and expressly authorise that activity through an available feature or written agreement.

We may introduce, improve, modify or discontinue features in accordance with these Terms and applicable Australian law.

4. Account Registration and Security

To use certain Services, you must register an Account.

You agree to:

1. Provide accurate, current and complete registration information.
2. Maintain the confidentiality of your login credentials.
3. Take reasonable steps to prevent unauthorised access to your Account.
4. Notify us promptly if you suspect your Account has been compromised.
5. Ensure that all individuals accessing your Account are authorised to do so.
6. Accept responsibility for activity conducted through your Account, except to the extent caused by our acts or omissions.

You must not share Account credentials in a manner that compromises the security or integrity of the Services.

We may require additional verification where reasonably necessary to protect your Account or the Services.

5. Eligibility and Business Use

Aeotter is primarily designed for business owners, operators, marketing professionals, agencies and organisations.

You must be at least 18 years old to create an Account.

If you use Aeotter on behalf of another organisation or client, you warrant that you have the necessary authority to do so.

You must only submit websites and business information that you own or are authorised to analyse.

You are responsible for ensuring that your use of Aeotter complies with applicable laws, regulations and third-party contractual obligations.

6. Subscription Plans and Pricing

6.1 Aeotter Pro

Unless otherwise specified at checkout, the Aeotter Pro subscription is A$149 per month.

The current Pro subscription includes:

These allowances are subject to the applicable subscription period and platform functionality.

6.2 Pricing and Currency

All subscription prices are quoted in Australian dollars (AUD).

Applicable GST and other taxes will be identified at checkout or on the relevant invoice.

Where GST is applicable, it will be charged in accordance with Australian taxation legislation.

Your bank, payment provider or card issuer may impose additional currency conversion fees or transaction charges.

6.3 Usage Allowances

Subscription allowances are provided for the applicable monthly billing period.

Unless expressly stated otherwise:

• Unused allowances do not accumulate.
• Unused allowances do not roll over into subsequent billing periods.
• Allowances cannot be transferred between Accounts.
• Allowances cannot be exchanged for cash or credits.
• Usage limits may be subject to reasonable technical restrictions.

We will make reasonable efforts to display available usage information within your dashboard.

6.4 Changes to Pricing

We may change subscription prices from time to time.

Where a price change affects an existing subscription, we will provide at least 30 days' prior written notice before the change takes effect, unless a different period is required by law.

You may cancel your subscription before the new price takes effect.

If you continue using the subscription after the new price becomes effective, the revised price will apply to subsequent billing periods.

Nothing in this clause permits retrospective price changes.

7. Founding Member Offer

7.1 Eligibility

The Aeotter Founding Member offer is a limited introductory offer available to the first ten eligible subscribers.

We reserve the right to verify eligibility and prevent duplicate or fraudulent registrations.

7.2 Founding Member Pricing

Eligible Founding Members receive:

• A subscription price of A$99 per month for the first 12 monthly billing periods.
• The full Aeotter Pro subscription allowances.
• No initial setup fee.
• Access to designated early-access features where available.
• Access to a direct feedback channel.

7.3 Standard Pricing After the Introductory Period

Following the first 12 monthly billing periods, the subscription will automatically transition to the standard Aeotter Pro price of A$149 per month.

If the standard price has changed before the transition, the applicable revised price will be communicated in advance in accordance with these Terms.

7.4 Continuity of Founding Membership

The Founding Member price is conditional upon the original subscription remaining active without cancellation.

If you cancel your subscription and subsequently subscribe again, the Founding Member discount will not automatically be reinstated.

Founding Member benefits are personal to the original subscribing Account and cannot be transferred or sold.

7.5 Offer Availability

The Founding Member offer is limited to ten eligible subscriptions and may be withdrawn for future subscribers once all places have been allocated.

Withdrawal of the offer will not retrospectively affect an existing eligible Founding Member's agreed introductory pricing.

8. Billing and Payment

8.1 Payment Processing

Subscription payments are processed through Stripe or another payment provider nominated by Aeotter.

By subscribing, you authorise the applicable payment provider to charge your nominated payment method for recurring subscription fees.

You agree to maintain valid payment details throughout your subscription.

8.2 Automatic Renewal

Subscriptions renew automatically on a monthly basis unless cancelled in accordance with these Terms.

Your subscription will continue until you cancel it or it is otherwise terminated under these Terms.

8.3 Failed Payments

If a payment fails, we may:

• Notify you of the failed payment.
• Request that you update your payment details.
• Retry the payment through the payment provider.
• Temporarily restrict paid functionality if payment remains outstanding.

We will provide reasonable notice and an opportunity to resolve payment issues before suspending access, except where immediate action is reasonably necessary for security or legal reasons.

8.4 Invoices and Receipts

Payment confirmations and invoices will be provided electronically where supported by the payment provider and applicable systems.

You are responsible for retaining any records necessary for your own accounting and taxation purposes.

9. Cancellation and Refunds

9.1 Cancellation by You

You may cancel your subscription at any time through the Manage Billing functionality in your Aeotter dashboard or by contacting us.

Cancellation will ordinarily take effect at the end of your current paid billing period.

You will retain access to the applicable paid features until the end of that billing period unless access is lawfully suspended or terminated earlier under these Terms.

No additional monthly subscription charges will be made after an effective cancellation, except for amounts already properly due.

9.2 Refunds

Subscription fees are generally non-refundable for:

• Partially used billing periods.
• Unused subscription allowances.
• Failure to use available features.
• Cancellation partway through a billing period.

However, nothing in these Terms excludes or limits any refund, replacement, compensation or other remedy that you may be entitled to under the Australian Consumer Law or another applicable law.

Where a refund is legally required, it will be provided in accordance with the applicable legal requirements.

9.3 Billing Disputes

If you believe a charge has been made incorrectly, you should contact us promptly with the relevant payment details.

We will investigate genuine billing disputes and take reasonable steps to resolve them.

10. Acceptable Use

You agree to use Aeotter only for lawful purposes and in accordance with these Terms.

You must not:

1. Use Aeotter to conduct unlawful, fraudulent or misleading activities.
2. Submit websites or information without the necessary rights or authority.
3. Attempt to gain unauthorised access to Aeotter or its underlying infrastructure.
4. Interfere with the security, operation or performance of the platform.
5. Circumvent usage restrictions, authentication controls or technical safeguards.
6. Reverse engineer, decompile or disassemble the software except to the extent permitted by applicable law.
7. Copy, reproduce, resell or commercially exploit Aeotter's software without written permission.
8. Use automated scraping, bots or other unauthorised mechanisms to access the Services.
9. Introduce malicious software, harmful code or other security threats.
10. Use the Services in a manner that infringes intellectual property, privacy or other legal rights.
11. Misrepresent the results of Aeotter reports or claim that Aeotter guarantees particular search or AI rankings.
12. Use the platform to interfere with third-party services or systems.

We may investigate suspected misuse and take proportionate action where reasonably necessary.

11. Artificial Intelligence and Third-Party Services

11.1 Third-Party AI Platforms

Aeotter relies on information and responses generated by independent third-party AI engines, search platforms, data providers and other technology services.

These platforms operate independently of Aeotter.

Their responses, algorithms, availability, ranking methodologies and underlying technologies may change without notice.

11.2 No Guarantee of AI Visibility

We do not guarantee that:

• Your business will appear in AI-generated responses.
• Your business will be recommended by any AI engine.
• Your competitors will or will not appear in particular results.
• Your AI visibility score will increase.
• Your website will achieve a particular search ranking.
• Changes recommended by Aeotter will produce a particular commercial outcome.
• Any AI engine will maintain consistent responses over time.

11.3 Accuracy of AI-Generated Information

AI-generated information may be incomplete, inaccurate, outdated, inconsistent or misleading.

Aeotter reports and recommendations are intended to assist your business decision-making.

You must independently assess recommendations before implementing them.

You should not rely solely on AI-generated information when making legal, financial, regulatory, operational or other material business decisions.

11.4 Third-Party Availability

Aeotter does not control third-party AI platforms or external data providers.

We are not responsible for interruptions, changes, restrictions or discontinuation of third-party services to the extent those matters are outside our reasonable control.

We will take reasonable steps to maintain the functionality of Aeotter where third-party services become unavailable.

12. Website Analysis and Recommendations

Aeotter may scan publicly accessible websites and analyse information relating to their content, structure, metadata, technical performance and search visibility.

You acknowledge that:

• Website assessments are based on information available at the time of the assessment.
• Website conditions may change after an assessment.
• Recommendations are not guarantees of improved search performance.
• Third-party search engines may interpret website changes differently.
• Some recommendations may require specialist technical implementation.
• Website changes may have unintended consequences if implemented incorrectly.

You remain responsible for decisions about whether and how to implement recommendations.

Aeotter will not be responsible for changes made by you, your employees, contractors or other third parties using recommendations generated by the platform, except to the extent required by applicable law or caused by our breach of these Terms.

13. Customer Content and Intellectual Property

13.1 Ownership of Customer Content

You retain ownership of the information, content, materials and intellectual property that you submit to Aeotter.

You warrant that you have the necessary rights, permissions and authorisations to provide that content and permit its use under these Terms.

13.2 Licence to Aeotter

You grant Aeotter a non-exclusive, worldwide, royalty-free licence to host, process, reproduce, analyse and use Customer Content to the extent reasonably necessary to:

• Provide the Services.
• Generate reports and recommendations.
• Operate and maintain the platform.
• Provide technical support.
• Improve the reliability and performance of the Services.
• Meet legal and regulatory obligations.

This licence continues only for as long as reasonably necessary for those purposes, subject to applicable retention obligations and our Privacy Policy.

We will not obtain ownership of your underlying business information through this licence.

13.3 Aeotter Intellectual Property

All intellectual property rights in Aeotter, including its software and source code, platform architecture, user interface and design, branding, logos and trademarks, proprietary processes and methodologies, report formats and templates, and documentation and platform functionality, remain the property of Arclume Digital or its respective licensors.

Nothing in these Terms transfers ownership of Aeotter intellectual property to you.

You receive a limited, non-exclusive, non-transferable and revocable right to access and use the Services for your internal business purposes during your subscription.

13.4 Feedback

If you provide suggestions, ideas or feedback about Aeotter, we may use that feedback to improve the platform without payment or obligation to you.

This does not transfer ownership of your confidential information or Customer Content.

14. Privacy and Personal Information

We collect and handle information in connection with your use of Aeotter.

Our handling of personal information is governed by our Privacy Policy (/privacy), which forms part of the contractual framework applicable to your use of the Services.

Where applicable, we will handle personal information in accordance with:

• The Privacy Act 1988 (Cth).
• The Australian Privacy Principles.
• The Notifiable Data Breaches scheme.
• Other applicable Australian privacy and data protection legislation.

You acknowledge that Aeotter may process information through third-party infrastructure, hosting, payment, email, analytics and AI service providers.

Where personal information is disclosed to overseas recipients, we will take the steps required by applicable privacy legislation.

You must ensure that any personal information you submit to Aeotter has been collected and disclosed lawfully and that you have the necessary authority to provide it.

You must not upload sensitive personal information unless the relevant feature expressly supports it and you have a lawful basis to do so.

Further information about our privacy practices, data handling, security measures and information retention is set out in our Privacy Policy.

15. Data Security and Availability

We take reasonable steps to protect information held within Aeotter against misuse, interference, loss and unauthorised access, modification or disclosure.

However, no internet-based service can be guaranteed to be completely secure or uninterrupted.

You acknowledge that:

• Internet connectivity may affect access to the platform.
• Scheduled maintenance may temporarily interrupt access.
• Third-party services may experience outages.
• Technical issues may affect monitoring results or reporting.
• Data may be subject to temporary delays or processing failures.

We will take reasonable steps to restore affected functionality where practicable.

Nothing in this clause removes any legal obligation we have in relation to information security or data protection.

16. Service Changes and Maintenance

We may periodically update, maintain, modify or improve Aeotter.

Where reasonably practicable, we will provide advance notice of material changes that significantly affect your use of the Services.

We may temporarily restrict access where reasonably necessary for maintenance or upgrades, security investigations, protection of platform integrity, compliance with applicable laws, or prevention of unauthorised access or misuse.

We will endeavour to minimise service interruptions.

Where a material change significantly reduces a paid feature, we will take reasonable steps to notify affected subscribers and address the impact, including providing an appropriate remedy where required by law.

17. Suspension and Termination

17.1 Suspension by Aeotter

We may suspend or restrict access to your Account where reasonably necessary if:

• You materially breach these Terms.
• Your payment remains overdue following reasonable notice.
• Your Account presents a genuine security risk.
• Your use of Aeotter threatens the stability or integrity of the platform.
• We are legally required to do so.
• Your conduct creates a material risk to Aeotter or another user.

Where practicable, we will notify you of the reason for suspension and provide an opportunity to resolve the issue.

17.2 Termination by Aeotter

We may terminate your subscription where:

• You commit a material breach and fail to remedy it within a reasonable period after receiving notice.
• You repeatedly breach these Terms.
• Continued provision of the Services would be unlawful.
• We cease operating Aeotter.

Where we terminate a paid subscription for reasons other than your breach or unlawful conduct, we will provide any applicable refund or other remedy required by law.

17.3 Termination by You

You may terminate your subscription at any time using the cancellation process described in Section 9.

17.4 Effect of Termination

Following termination:

• Your access to paid functionality will cease.
• Outstanding payment obligations will remain payable.
• Any applicable rights and remedies will continue to apply.
• Your Customer Data will be handled in accordance with our Privacy Policy and applicable legal retention requirements.

Where reasonably practicable, we will provide an opportunity to retrieve available Customer Data before permanent deletion.

We may retain information where required by law or reasonably necessary to establish, exercise or defend legal claims.

18. Limitation of Liability

18.1 Non-Excludable Rights

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right, remedy or obligation that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable legislation.

18.2 Business-Related Use

To the extent permitted by law, and subject to any non-excludable rights, Aeotter will not be liable for indirect or consequential loss, including loss of profits, loss of anticipated revenue, loss of business opportunities, loss of anticipated savings, loss of goodwill, loss resulting from reliance on third-party AI responses, or business interruption.

This limitation does not apply to liability that cannot lawfully be excluded.

18.3 Liability Cap

To the extent permitted by applicable law, our aggregate liability arising from or connected with the Services or these Terms will be limited to the total subscription fees paid or payable by you to Aeotter during the three months immediately preceding the event giving rise to the claim.

This limitation does not apply to:

• Rights and remedies that cannot be excluded under the Australian Consumer Law.
• Liability resulting from fraud or wilful misconduct.
• Any other liability that cannot lawfully be limited.

18.4 Nature of the Service

You acknowledge that Aeotter provides analytical software and recommendations rather than guaranteed business outcomes.

You remain responsible for your business decisions, website changes and implementation of recommendations.

Nothing in this clause removes liability for a failure by Aeotter to comply with its own legal obligations.

19. Indemnity

To the extent permitted by law, you agree to indemnify Aeotter against reasonable losses, liabilities, costs and expenses arising directly from:

• Your unlawful use of the Services.
• Your material breach of these Terms.
• Your infringement of a third party's intellectual property or other legal rights.
• Your submission of content that you were not authorised to provide.

This indemnity applies only to the extent that the relevant loss was caused by your conduct or breach.

You are not responsible under this clause for losses caused by Aeotter's negligence, wilful misconduct or breach of these Terms.

We will take reasonable steps to mitigate any loss for which an indemnity is claimed.

20. Third-Party Services and Links

Aeotter may integrate with or rely on third-party services, platforms, applications and websites. These may include payment processors, cloud hosting providers, email delivery providers, AI engines, search platforms and analytics services.

Your use of third-party services may be subject to separate terms and privacy policies.

Aeotter does not control the operations, policies or availability of independent third-party services.

Nothing in these Terms creates an agency, partnership, employment or joint venture relationship between Aeotter and any third-party provider.

21. Confidentiality

Each party must take reasonable steps to protect confidential information received from the other party.

Confidential information must not be disclosed to third parties except:

• Where disclosure is authorised by the other party.
• Where disclosure is reasonably necessary to provide the Services.
• Where disclosure is required by law.
• Where information is already publicly available through no breach of confidentiality.
• Where disclosure is made to professional advisers or service providers subject to appropriate confidentiality obligations.

This clause does not prevent Aeotter from processing Customer Data in accordance with these Terms and the Privacy Policy.

22. Force Majeure

Neither party will be liable for a failure or delay in performing its obligations to the extent caused by circumstances beyond its reasonable control, including natural disasters, severe weather events, government restrictions, war or civil unrest, widespread telecommunications failures, internet infrastructure outages, cyber incidents affecting external infrastructure, and failures of essential third-party service providers.

The affected party must take reasonable steps to minimise the impact and resume performance as soon as reasonably practicable.

This clause does not excuse payment obligations for Services already properly supplied.

If a force majeure event materially prevents provision of the Services for an extended period, either party may seek to terminate the affected subscription in accordance with applicable law.

23. Changes to These Terms

We may update these Terms from time to time to reflect changes to Aeotter's functionality, changes in our business operations, changes in applicable legislation, security or operational requirements, or changes to third-party integrations.

Where a change materially affects your contractual rights or obligations, we will provide reasonable prior notice.

Where a change requires your consent under applicable law, we will obtain that consent before applying the change.

Your continued use of Aeotter after an updated version takes effect constitutes acceptance only to the extent permitted by applicable law and where valid acceptance has otherwise been obtained.

The current version of these Terms will be made available on the Aeotter website.

24. Notices and Electronic Communications

You agree that we may communicate with you electronically, including through email, your Aeotter dashboard, account notifications, and other electronic communication methods associated with your Account.

You are responsible for maintaining accurate contact details and checking relevant communications.

Electronic communications may be used for subscription notices, billing information, security notifications and changes to the Services.

Nothing in this clause overrides any legal requirement for a notice to be provided in a particular manner.

25. Dispute Resolution

If a dispute arises in connection with these Terms or the Services, the parties should first attempt to resolve the matter through good-faith discussions.

A party raising a dispute should provide written notice describing the nature of the dispute, the relevant circumstances, and the outcome or remedy sought.

The parties should make reasonable efforts to resolve the dispute within 30 days of receiving the notice.

If the dispute cannot be resolved through discussion, either party may pursue any rights or remedies available under applicable law.

Nothing in this clause prevents either party from seeking urgent injunctive relief or commencing proceedings where necessary.

Nothing in this clause limits any rights available to consumers under the Australian Consumer Law.

26. Governing Law and Jurisdiction

These Terms are governed by the laws of New South Wales, Australia.

The parties submit to the non-exclusive jurisdiction of the courts of New South Wales and any courts competent to hear appeals from those courts.

Nothing in this clause prevents a party from exercising rights or remedies available in another jurisdiction where required by applicable law.

27. General Provisions

27.1 Entire Agreement

These Terms, together with the applicable Privacy Policy and subscription details presented at checkout, constitute the agreement between you and Aeotter concerning the Services.

27.2 Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be severed to the extent necessary. The remaining provisions will continue to operate to the extent they are capable of doing so.

27.3 No Waiver

A failure or delay by either party to exercise a right under these Terms does not constitute a waiver of that right.

27.4 Assignment

You must not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations as part of a genuine business restructuring, merger, acquisition or sale of the relevant business, provided that doing so does not unlawfully diminish your rights.

27.5 Independent Contractors

Nothing in these Terms creates an employment, partnership, agency or joint venture relationship between you and Aeotter.

27.6 Survival

Provisions which by their nature are intended to continue after termination will survive termination, including provisions relating to intellectual property, confidentiality, liability, indemnities, payment obligations and dispute resolution.

28. Contact Information

If you have questions about these Terms, your subscription or the Aeotter platform, please contact:

Aeotter, operated by Arclume Digital
Email: hello@aeotter.com
Location: Sydney, New South Wales, Australia

Privacy Policy: /privacy
Terms of Service: /terms

These Terms of Service are intended to be read in conjunction with the Aeotter Privacy Policy.

© 2026 Arclume Digital. Aeotter is a trading name of Arclume Digital.